One of many world’s largest banking and monetary providers organizations, HSBC, final yr launched an employee-choice program enabling its workforce to decide on to make use of a Mac as their major work laptop.
Signal of the occasions
Again in 2008, HSBC was among the many first main companies to dump BlackBerry and migrate to iPhones. Extra lately, it joined the pattern to migrate employees to Macs because it freed staff to do business from home in the course of the pandemic.
Jamf mentioned the HSBC mission briefly throughout a current analyst name. It defined how HSBC labored with Jamf and Apple to allow this system, introducing Zero Contact configuration and deployment so staff may simply get their Macs up and operating, enabling them to be remotely pre-configured by tech assist, mitigating a number of the endpoint danger related to do business from home (WFH).
“This course of allowed HSBC to effectively improve units for workers working from residence and cut back deployment prices,” mentioned Jamf CEO Dean Hager.
He famous that the size of the transfer to work remotely posed a further problem on the time:
“Moreover, this mission was accomplished throughout a really busy interval for HSBC’s IT division since COVID pressured 98% of their staff to shift to distant working, together with the staff supporting this mission.”
[Also read: 200+ Apple WFH tips: 2020 edition]
HSBC has 232,957 staff worldwide, and whereas it isn’t recognized what number of will now be utilizing Macs (I’ve requested for extra data), that is nonetheless prone to be a major deployment of the platform.
Extra about Macs
He additionally famous that whereas different PC producers had issues assembly demand for WFH computer systems, Apple was capable of keep provide. That’s significantly spectacular given the operational and logistics issues which have beset the business throughout the final yr, and the large scale of demand throughout enterprises for brand new Macs. (Don’t neglect that one of many first pandemic resilience acts engaged in by Starling Financial institution was to amass all accessible MacBooks to equip employees as they moved to work remotely.)
Hager believes that Apple’s introduction of M-series processors within the latest Macs will speed up the pattern of enterprise adoption, noting that demand for these amongst staff at firms supporting them is already robust. “We see the brand new Mac growing demand,” mentioned Hager.
WFH means safety at residence
After all, distant working additionally poses safety issues, which has seen some firms fail emigrate to non-kext app growth for his or her anti-malware apps for M1 Macs.
“Distant work, we consider, really created a higher demand for safety options in addition to these individuals working from these properties, all of the extra essential to be sure that they’re protected against threats,” mentioned Hager.
What comes subsequent?
There’s a rising perception that working remotely will kind a part of the brand new regular as soon as we emerge from the pandemic. HSBC actually appears to agree. Not solely has the corporate began its employee-focused tech alternative scheme, however firm COO John Hinshaw closed 2020 when he mentioned the financial institution will use 40% much less workplace area in future.
Jamf is pondering alongside the identical strains. “What we’ve instructed our staff goes ahead we are going to proceed to have amenities, and we are going to proceed to have workplaces that staff will are available to work at, and we need to create an awesome setting the place they need to come into work,” mentioned Hager.
“Nevertheless, our amenities will not be an expectation of our staff. It is going to be a service that we offer them.”
The will to keep away from pointless contact in the course of the pandemic additionally appears to be driving elevated use of digital processes, HSBC has mentioned. The corporate reported a 50% improve in using digital chat assist providers in June 2020 when it launched assist for Apple Enterprise Chat, with related experiences seen throughout all such providers. Simply have a look at Zendesk shares and the way they grew throughout the final 12 months.
“We’ve been on a multi-year effort within the enterprise and have gained fairly a little bit of traction there,” Apple CEO Tim Cook dinner mentioned throughout the latest fiscal name. “We’re very optimistic about what we are able to do in that area.”
Hager appears to agree. He instructed analysts: “Whenever you come off a yr the place you have had extra staff working at residence than any time in our historical past, we consider that may do nothing however gasoline the consumerization of IT.”