Microsoft this week unveiled deeper integrations between Groups and Dynamics 365 as the corporate strikes to make it simpler for gross sales and customer support staffers to speak with out switching between apps.  

The corporate highlighted a number of the integrations affecting its Dynamics 365 platform at its Ignite convention this week. Microsoft’s purpose: gather and tie collectively information in a method that makes it actionable — and simpler to share amongst employees through Groups.

“[W]hat stands out for me on this new wave of innovation we’re doing collectively throughout Dynamics 365 and with [Microsoft] 365 is that this want to attach programs of document with programs of engagement with a purpose to create these new alternatives for enterprise workflows that may actually digitize the way in which corporations work,” Emma Williams, company vp of Microsoft Workplace Fashionable Office Transformation, stated throughout a session at Ignite on Thursday.

The nearer ties between Groups and Dynamics 365 ought to have a major influence for customers of each apps, stated Raul Castanon, a senior analysis analyst at 451 Analysis, a part of S&P World Market Intelligence. The integrations can allow a workflow-centric strategy that reduces friction in day-to-day duties and results in improved efficiencies, he stated.

“Moderately than customers switching between enterprise functions to get their work carried out, enabling collaboration options inside ERP and CRM functions aligns extra intently with enterprise workflows,” stated Castanon.

“By Microsoft bringing Groups and Dynamics 365 nearer collectively, distributed gross sales, service and advertising groups are in a position to collaborate much more effectively,” stated Kyle Davis, a Gartner Analysis vp.

Copyright © 2021 IDG Communications, Inc.

By Rana

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