Microsoft 365’s hosted electronic mail lately had a difficulty the place it filtered out correct electronic mail, wrongly designating it as spam. Whereas the issue was remedied rapidly, it highlighted one thing necessary: with cloud providers so prevalent now, you must know simply who accountable when an issue happens. If a cloud service is down, how will you decide whether or not the problem is with it — or with you?
There are literally quite a lot of methods to determine what’s occurring. Right here’s my rundown of the best way to just do that, from what needs to be apparent to lesser-known methods and assets.
Let’s begin with one thing easy: points with a web site. The obvious method to examine whether or not a web site is down is thru a third-party service. If a web site like https://downforeveryoneorjustme.com/ signifies a web site is having points, you already know the issue isn’t about your entry — everybody is probably going affected. Meaning your Web connection isn’t damaged, your router doesn’t must be rebooted, and you’ll skip all these stuff you do if you suppose the issue is along with your laptop system.
Twitter is your pal
Twitter is usually a key method to observe points affecting varied Microsoft platforms, so it’s necessary to comply with the suitable accounts. I maintain tabs on Microsoft 365 (M365) service points by following the official Microsoft 365 Standing account, which I like to recommend to any M365 subscriber. On my cellphone, I’ve set the Twitter app to ship me alerts when the Microsoft 365 account posts a tweet. These notifications, which you can even arrange on the desktop, are like an early warning system for hassle. They’ll warn you to points with a service and after they’re resolved .
Bother with Home windows 10 and Home windows 10 updates could be tracked the identical means. The Home windows Replace twitter account notifies me when there are new Home windows patch releases and about any widespread points associated to any updates. (The account will typically hyperlink to the corporate’s recognized points web page, which reveals the most recent decision.)
I additionally comply with the Home windows IT Professional account for alerts about varied new matters and trending points. Typically, this account factors me to new details about Microsoft releases and tips about getting extra from Home windows. And the MicrosoftHelps twitter account is open to direct messages permitting you to achieve out on to attempt to get help.
Though I’ve but to search out an official itemizing of all of the Microsoft-related twitter accounts in use, I routinely stumble throughout them. One trick: evaluate who the official Microsoft accounts comply with. For instance, the MicrosoftHelps account follows many different official accounts, together with AzureSupport, Xboxsupport, MicrosoftEdge, Floor, in addition to HP and Dell.
KB articles (and different websites) to the rescue
Reviewing modifications made to Information Base articles can typically present a touch about issues that may have cropped up. Following the positioning http://kbupdate.information/ permits me to search out KB articles that doc points and resolutions; this content material is very helpful for IT admins and different IT professionals.
For extra mainstream customers, the Workplace web site retains observe of fixes or workarounds for current points within the varied Workplace platforms. Beginning with Outlook, the positioning additionally tracks fixes for Excel, Phrase, PowerPoint, OneNote and Entry, in addition to points affecting the macOS variations of Outlook, Excel, Phrase, PowerPoint and OneNote. You may as well determine and observe issues in Outlook.com, OneDrive, and Skype for Enterprise.
Different assets and choices
One other venue I depend on that lists a mess of Microsoft 365 hyperlinks is MSportals.io, a web site run by Adam Fowler. It web site gathers collectively the entire websites and portals a typical IT admin logs into. (You’ll be able to additional filter by roles and go on to end-user portals to log in.) I take advantage of it continuously for the reason that variety of URLs to attempt to keep in mind is means an excessive amount of for me.
You may as well acquire help utilizing the Home windows Admin venue in Discord, the Voice-over-IP, instantaneous messaging/digital distribution platform for communities. Reddit is one other various the place trending points affecting Home windows 10 will typically pop up — together with suggestions and options. (I ought to warn you: posters in Reddit typically have uncommon gaming computer systems which will have points most customers received’t see. You’ll typically see posters reporting BSODs that aren’t frequent.)
Final and definitely not least, don’t overlook the assets and boards at AskWoody.com, and, after all, this weblog. We hardly ever get stumped for lengthy when coping with laptop points.